The effective date of this policy is 21st September 2108.
If you do not accept and agree with this policy, you must stop using this site immediately.
- Definitions and Interpretation
- Information About Us
- What Does This Policy Cover?
- Your rights
- What Data Do We Collect?
- How Do We Collect Data?
- How Do We Use Your data
- How Do We Store Your Data?
- How Long Do We Store Your Data?
- How You Can Access Your Data
- Contacting Us
- Changes To Your Information
- Definitions and Interpretation
1. Definitions and Interpretation
In this Policy, the following terms shall have the following meanings.
1.1 “personal data”means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that we collect when you visit our site or personal data you give to us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
1.2 “We/Us/Our” means M & J Therapy Services Ltd, a limited company registered in England under company number 11553591, whose registered address is 3rdFloor, 207 Regent Street, London, W1B 3HH.
2. Information About Us
2.1 This website is operated by M & J Therapy Ltd, a limited company registered in England under company number 11553591, whose registered address is, 3rdFloor, 207 Regent Street, London, W1B 3HH.
2.2 M & J Therapy Ltd is the legal entity which trades under the name Tinnitus Hearing Solutions for selling products.
2.3 The Data Protection Lead for M & J Therapy Services and its respective websites, including www.traumapractice.co.uk is Matthew Alderton, and can be contacted by email at email@example.com or by post at: 3rdFloor, 207 Regent Street, London, W1B 3HH.
3. What Does This Policy Cover?
4. Your rights
4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
(a) The right to be informed about Our collection and use of personal data;
(b) The right of access to the personal data we hold about you (see section 5)
(c) The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 11)
(d) The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 9 but if you would like Us to delete it sooner, please contact Us using the details in section 11)
(e) The right to restrict (i.e. prevent) the processing of your personal data
(f) The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation)
(g) The right to object to Us using your personal data for particular purposes; and rights with respect to automated decision making and profiling.
4.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 9 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
5. What Data Do We Collect?
5.1 The information we collect includes:
- your name
- postal address
- email address
- telephone number
- order information
- date of order
- Any banking information that enables us to process your online order. This includes a credit or debit card number, expiry date, and security code
- IP address and browser type
- information about how you use our website including pages viewed and the amount of time you spend on each page and areas clicked on
6. How Do We Collect Data?
We collect information when you provide it to us through our website features including our enquiry and contact forms. We may also collect information when we speak to you over the phone in relation to booking treatment and or therapies.
We also collect information about your use of our website through cookies and similar technologies. Our cookies policy can be found at www.traumapractice.co.uk/cookies-policy/
7. How Do We Use Your Data?
We use the information we collect from you in the following ways.
7.1 Treatments and Therapy
(a) To contact you directly in relation to a treatment or therapy enquiry.
(b) To establish the best treatment or therapy for you.
(c) When entering into and performing a contract with you in relation to therapy and treatments. This includes communication with you in relation to therapies and treatments.
7.2 News and Offers
(a) We email you periodically with news or offers about treatments, therapies and products we we feel might be of interest to you to.
(a) Providing statistical information to Google analytics for legitimate research purposes, including market research and to tailor our services to customer needs
(b) Administering, running and improving our website and business in order to better understand our customers and potential customers preferences to tailor user experience.
(a) To help enforce our legal rights to protect our business, contractual and legal rights.
(b) For compliance with a legal obligation to which we are subject, in the general public interest or for the legitimate interests of governmental bodies and competent authorities that prevent crime.
(c) In connection with any legal or potential legal dispute or proceedings. This is necessary to resolve disputes and making such disclosures as are required by law or which we consider, acting reasonably, are required by law.
(d) For communicating with our legal representatives. This is necessary for our legitimate interests of obtaining legal or professional business advice, and we will only share your personal information where it is necessary to do so, to the minimum extent necessary and on an anonymised basis wherever possible.
(e) In order to protect our business and business interests.
8. How do we store your data?
8.1 We take appropriate measures to keep your information safe and secure to protect it from unauthorised or unlawful use or processing as well as accidental loss to your personal information. Appropriate measures include:
(a) Only sharing information with third parties if we have to in order to run our business.
(b) Using secure servers to store your personal information
(c) Using password protected computers to restrict access to any persons unauthorised to view personal data
(d) Using locked storage to keep any written data secure
(e) Anonymising information where possible
9. How long to we store your data?
(a) We will store your data for no longer than is necessary.
(b) We will only keep your data for as long as is necessary to fulfil our obligation to provide products for you.
(c) We will only process and use your information for the purpose for which it was originally intended.
(d) We will keep information if required by law for fraud prevention or legal obligation.
10. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us. Under GDPR, no fee is payable, and We will provide any and all information in response to your request free of charge. Please contact us at firstname.lastname@example.org or using the contact details below in section 11.
11. Contacting Us
If you would like to make an enquiry in relation to your personal data please contact us at: email@example.com
12. Changes to your information
If you make changes to your information please inform us so that we can keep our records up to date and provide an efficient service for you.